FAQ & Support

What are your customer service hours?

Our customer service is available Mon-Fri 9:00am to 5:00pm EST

Where can I find my tracking number?

Tracking numbers are automatically emailed to all customers once an order ships. If you dont recieve a tracking number, feel free to contact us and we will check in on your order and get you your shipping info.

How do I contact customer service?

You can contact customer service at Customerservice [at] jackandjilladult.com. You may also call us at 800-307-9531 Mon-Fri 9:00am to 5:00pm EST or submit your request online.

How does shipping work? All about shipping!

Please check the Shipping Information page for details on shipping.

Are your packages shipped discreetly?

Rest assured all packages from Jackandjilladult.com are shipped discreetly in an unmarked padded envelope or box, with your shipping address and a return address.

What is the Return Policy?

Due to the nature of our products we do not accept returns or resell used products. All products found to be defective due to defective workmanship are under warranty. Jack and Jill products have a 30-day defective warranty. Read More

Customer Support

If you need assistance, visit our Help section, email our support team at CustomerService [at] jackandjilladult.com, or give us a call at 1-800-307-9531 (Monday–Friday, 9 AM–5 PM EST).

At JackandJillAdult.com, we take pride in offering top-quality products. If you have any questions or need guidance in selecting the ideal sex toy, novelty item, or lubricant, don’t hesitate to reach out—we’re here to help!

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Locations

With multiple locations across Florida and a fully stocked online store, Jack & Jill Adult Superstore is always within reach. No matter where you are in the state, you're never far from one of our incredible shops.

Each location offers the same extensive collection of products, ensuring you’ll find exactly what you’re looking for. Stop by and explore our fantastic selection—you won’t be disappointed!

Visit Our Locations